- Refunds: How do I return or exchange an item?IS THERE A DEADLINE FOR RETURNING SOMETHING FOR A REFUND OR EXCHANGE?Any unwashed/unworn merchandise items can be returned or exchanged within 30 days of purchase (within 45 days of purchase for shipments outside of the United States). The return date will be determined by the postmark on the returned package.WHERE SHOULD I SEND ITEMS I AM RETURNING OR EXCHANGING?
Returns and exchanges should be addressed to: Andy Brasher Music- 54 Bon Harbor Hills P.O. Box 22904 Owensboro, Ky 42304 (If shipping UPS or Fed Ex). Ship to Andy Brasher Music P.O. Box 22904 Owensboro, Ky 42304 (If shipping regular mail).
WHAT IS NOT REFUNDABLE?
The following items or situations are not eligible for a refund or exchange: Wearable items that are washed or worn, undergarments, open media, downloads, as well as perishable goods.
WHAT FORM WILL MY REFUND TAKE?
All refunds will be credited to the original payment source. If the original payment source is unavailable we reserve the right to issue an electronic gift certificate and transmit it to the email address provided when the order was placed, or to issue a refund check to be mailed to the billing address provided on the order. Shipping and handling charges are non-refundable except in the case of a manufacturer’s defect.
WHO PAYS FOR POSTAGE?
Purchaser is responsible for payment of return postage. In the case of damaged or defective products, we will waive the shipping charge back to purchaser. In the case of an exchange, the purchaser will be responsible for shipping both ways.
ARE THERE REQUIREMENTS FOR HOW MY RETURN/EXCHANGE NEEDS TO BE SHIPPED BACK TO YOU?
For any returned merchandise valued in excess of $100.00 you must send the merchandise using a traceable and insured ship method. All other items can be sent by a method of your choice.
WHAT IF MY RETURN IS LOST IN THE MAIL?
No refunds will be issued for items not received by our returns department – we recommend you use a traceable ship method to insure successful delivery.
- Shipping: Orders will be shipped via ground shipping at a flat rate of $3.00 per order. We use U.S. Postal Service for shipping all products.
Orders will be processed within 3-5 business days and shipped within 7-10 business days.